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Exclusive Group adds PASSport to Global Services Offering

Network and security VAD Exclusive Group has launched its Passport Global Services division. The launch is the culmination of a worldwide project to define and integrate a comprehensive set of high value professional pre and post technical services that enable channel partners in every territory to deliver greater market relevance, differentiation and annuity-generating opportunities.

David Ellis is Exclusive Group's Director of Global Services and the driving force behind the Passport Global Services launch: "we now have a universal proposition available to partners across our APAC and EMEA footprint with truly global capability into more than 100 countries. At the core of this is a new enhanced premium support service that delivers in-country local language first touch support eight hours a day – backed by a global 'lights out' 24/7 support capability; a truly differentiated proposition. Following significant investments in the digitalisation of our support infrastructure, we are now able to offer a unified customer support experience that delivers consistency of delivery and service level targets."

The service sets available from PASSport Global Services include:

  • PASSport Consulting
  • Pre-sales Engineering
  • Professional Services
  • PASSport Logistics Services
  • PASSport Support Services
  • PASSport Training Services

As part of the launch, Passport Global Services is also introducing MARS (Monitoring, Alerting & Reporting Services) to complement the managed services propositions of VARs and MSP/MSSP partners. "MARS is our response to our partners' desire to climb the value chain in services, complementing their higher value consultancy and incident response services with basic, entry-level support options. It also reflects the deepening cyber security skills shortage", added Ellis. "It helps partners tap into the customer need to outsource visibility and control of certain technology solutions, driving new revenue streams and becoming more strategically valuable in the process. MARS is initially for next-generation firewall (NGFW) and Wi-Fi deployments only, but we plan to add to this in future."

According to Barrie Desmond, COO of Exclusive Group, the benefits of Passport Global Services extend to vendor and reseller partners alike: "vendors benefit from added scale and additional premium service offerings thereby being able to focus more on core R&D and innovation, not on creating increasingly bigger support organisations. This is also a strong proposition for our global system integrator partners as well as our core community of VARs and MSPs, meeting their scale requirements, complementing their skills and increasing their relevance to new and existing customers in tandem to opening incremental revenue streams."

Novathings chooses Octant

France: storage startup Novathings has appointed supply specialist Octant as an official distributor for its Helixee consumer NAS.

Bluechip in partnership with ALCASA Elektronik

Germany: PC vendor and broadliner Bluechip Computer has inked a deal with its competitor ALCASA Elektronik, to distribute its Good Connections passive network and rack offer.

Ingram Micro signs distribution agreement with Quest

MEA: broadliner Ingram Micro has signed a distribution agreement with Quest, an editor specialized in new generation data protection solutions for physical, virtual and cloud environments. Through this agreement, Ingram Micro is now authorized to distribute Quest's complete portfolio of backup, recovery, and endpoint systems management solutions to its channel partners in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates and Yemen. Quest helps users reduce tedious administration tasks so they can focus their resources on driving business growth through greater innovation. Addressing the critical areas of Microsoft Azure cloud platform management, SaaS, security, workforce mobility and data-driven insights, Quest solutions are scalable, affordable and simple-to-use, and empower end-customers to reduce time-to-market and increase productivity. "Our new relationship with Quest will provide Ingram Micro with critical software components and tools in systems management, security and business intelligence", said Ali Baghdadi, senior vice president and chief executive, Ingram Micro META. "I am confident this highly automated and advanced technology will deliver immediate impact to our reseller partners and their customers."

Tech Data Renew trade-in service can help resellers accelerate refresh cycles

United Kingdom: broadliner Tech Data is targeting the growing area of trade-ins, offering a service that will enable resellers to offer trade-ins on a wide range of mobile products and increase sales by driving adoption of the latest technologies and advancing refresh cycles. Tech Data Renew provides a highly-competitive, trusted, simple and integrated trade-in service on leading-brand smartphones, tablets and laptops. Proposals can be customised to meet exact needs of the customer and Tech Data can provide swift and decisive responses to requests for quotations on specific products. All of this is available through a dedicated portal, which can be accessed via Tech Data's e-com platform, InTouch.

Simon Smale, Commercial Director of Services, Europe for Tech Data, says that the service meets a growing need in the channel: "as a leading distributor, Tech Data sits at the very heart of the market and we are constantly watching and analysing trends. Many businesses and individual users want to make use the very latest technologies, which means they need to refresh devices more frequently. But they also want to make sure they get the very best value from their existing assets. Trade-ins are becoming an important element in the market, especially with premium brands that retain high residual values. The Tech Data Renew service provides resellers with a simple way to facilitate the trade-in of products and enables them to offer creative and attractive propositions to customers on new devices."

The Tech Data Renew service is available on selected laptops and desktops as well as tablets and smartphones, and Tech Data will provide an instant valuation of devices and free courier collection for five or more devices. All recycling and reselling is carried out in accordance with UK and EU legislation, including the WEEE directive. Data clearance services that guarantee data is removed from customer devices are also part of the process.

Recent additions

Our directory is updated daily through information sent by vendors and distributors. Here are the latest updates :
Exertis Corepixel AB -  Sweden - Specialist
3D Storm -  France - VAD
AMI Marketing (Pty) Ltd t/a Learning Curve -  South Africa - Specialist
AQM World FZCO -  United Arab Emirates - Specialist
Rare Distribution -  United Arab Emirates - Specialist
Aitek France -  France - Broadliner
Ebertlang Swiss AG -  Switzerland - Specialist
ITANCIA USA Inc. -  United States - Specialist
360Mobile SL -  Spain - Specialist
Smartycom GmbH -  Switzerland - Specialist

Latest partnerships

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Scammers

We have collected some of the scams, fake companies and more that have surfaced in the channel over the past year.