Ingram Micro signed as Kaspersky Lab's training provider
2017-11-15

Middle East: Ingram Micro Training MEA, a provider of instructor-led technical training, has partnered with Kaspersky Lab as training provider for the Middle East Region. With this partnership, Ingram Micro is now authorized to provide certified trainings for end point solutions of Kaspersky Lab in the GCC. Ingram Micro will provide best in class training services to all Kaspersky Lab customers and partners further strengthening the company's training offerings for the channel community. "Training is a crucial element to the success of any organization", said Amir Kanaan, General Manager for the Middle East at Kaspersky Lab. "Partnering with Ingram Micro Training MEA is the right move to ensure that our customers in the region receive best in class training services on our award winning endpoint solutions."

"We are thrilled to bring Kaspersky Lab training services to the region", said Mohammad Sabry, Head of Services, Gulf and Near East region at Ingram Micro. "Kaspersky Lab is one of our strategic vendors and we look forward to continuing to expand our solutions portfolio to include professional services offerings in the near future. This is an excellent start of a great partnership."

Honeywell partners with Aptec
2017-10-10

Middle East: Honeywell, a global software-industrial company, is set to further enhance its technology distribution across the Middle East through a new distribution agreement with broadliner Aptec, an Ingram Micro company. The agreement will see a wider range of Honeywell's productivity solutions, including scanning, printing and mobility technology, distributed through Aptec's network targeting resellers and channel partners from Afghanistan, Bahrain, Egypt, Kuwait, Oman, Pakistan and the UAE. The agreement will cover the distribution of smart and connected technologies, from cutting-edge mobile computers, voice-enabled software and workflows, bar code scanners, and printing solutions. Edmond Mikhael, General Manager for Honeywell Safety and Productivity Solutions (SPS) in the Middle East, Turkey and Africa (META), commented: "This is an important agreement that will bring our sophisticated, state-of-the-art technology closer to customers, improving safety and productivity across industries. Aptec will play a vital role in the value chain, linking our industry-leading technology to thousands of resellers across the Middle East. Our work will continue to make the region more connected and drive efficiency across sectors and geographies." Ali Baghdadi, senior vice president and chief executive, Ingram Micro META, commented: "we are delighted to be partnering with a global technology leader such as Honeywell and work together to provide industry stakeholders with the latest innovations and technological advancements. We will create significant sales and profit opportunities through unique marketing programs, advanced logistics services, technical support, product delivery and distribution. We look forward to working closely with Honeywell following the signing of this milestone agreement."

Ingram poised to further streamline EMEA back-office functions
2017-09-04

American broadliner Ingram Micro is set to move more processes to its service centre in Sofia as its pan-EMEA back office reshuffle continues, according to EMEA executive vice president Mark Snider. Ought to Snider, the firm has been streamlining processes in its warehouses for some time, but is now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria. The distributor has hired a "Lean" European director and in-country staff responsible for improving office efficiency. "We have this balancing act where, at the same time, we have implemented 'Lean' which allows us to go through the processes we have and streamline them. We do that in the warehouses… but we are doing that in the offices now - we have hired a Lean leader for Europe… and we have hired Lean people in different countries. The idea is the back office processes will become more concerned, because in a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit us", said Snider. The total headcount at the Sofia centre, which provides back-office functions and standardised support across EMEA, has risen to more than 1,000 employees, a number which is likely to increase as the firm looks to streamline office functions across its EMEA territories.

"We have over 1,000 [people] now in Sofia. It works really well. There are some advantages to it, it is so close to the rest of Europe, it is inexpensive, it is a fast flight to get there or for them to come to European countries," Snider said. "It is less expensive than the local market and the advantages, as they do more of these back-end functions for Europe as time goes on, they start being able to streamline some of the processes that go there. They get better at doing these processes, so it is definitely part of the longer-term strategy to lay that out. What you can't do with automation, we find [do via] that group. We probably will grow the headcount in Sofia, but I think even more we are streamlining more functions at the same time."

In the past, consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment. "It seems to be so far that the roles evolve into more of these strategic roles so they are less administrative. There have been cuts here and there, but when you take a look at the overall population in some countries, they have morphed into [being] more strategic and coming more into the cloud area as that continues to grow. The commerce and fulfilment solution area is a real growing area for us, so that is growing as well from a headcount perspective", concludes Mark Snider (source: Channelnomics Europe).

ITWORX signs partnership with Ingram Micro
2017-08-25

In a step to reinforce its global reach, IT service provider ITWORX announced its partnership with Ingram Micro Global as an official worldwide distributor of "ITWORX HUB", the Office 365 digital workplace for Microsoft Office 365 customers looking to foster employee engagement and boost productivity. Through this agreement, ITWORX brings its renowned Microsoft-powered SaaS productivity platform "ITWORX HUB" closer to all Office 365 customers worldwide. ITWORX HUB provides businesses with an intuitive, smart and personalized solution that serves as a one-stop shop for all corporate applications, boosting teamwork and collaboration anytime, anywhere and on any device.

Commenting on the partnership, Hafez Hamdy, CEO of ITWORX, said: "ITWORX HUB brings the power of the Microsoft Cloud to the fingertips of employees in an intuitive and engaging experience that they can access at work, home, or out in the field. We’re excited about our partnership with Ingram Micro, which aims at strengthening and expanding ITWORX HUB impact and global reach."

By extending the capabilities of Office 365, ITWORX HUB empowers employees to stay productive and engaged at all time by gathering all their needs in one tool. With intelligent features that boost productivity, ITWORX HUB makes employees' daily tasks just one click away; from getting to know company news to submitting vacation requests, reviewing subordinates' work, collaborating across-functions on corporate projects, issuing invoices to customers, or simply booking meeting rooms. Additionally, ITWORX HUB's intuitive, modern and friendly design makes communicating with team mates and accessing corporate resources an enjoyable and engaging experience for all employees, while Workspaces & Groups enable chat-like exchanges and ensures team resources such as documents, project plans, and performance dashboards are kept in one place. With its vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro's partnership with ITWORX will offer Ingram's web of partners around the world (in the EMEA, through its offices in Austria, Belgium, Egypt, France, Germany, Hungary, Italy, Lebanon, Morocco, the Netherlands, Norway, Oman, Pakistan, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates and the United Kingdom) a unique software that brings an added value to their customers.

Aptec expands partnership with iBoardTouch
2017-08-14

Middle East: broadliner Aptec has expanded its partnership with iBoardTouch, one of the market leaders of complete large-format touch screen solutions combining reliable hardware with innovative software. iBoardTouch provides versatile technology solutions for classrooms and meeting rooms. Zulfi Baig, Director of iBoardTouch, commented: "Aptec's decades of experience in providing value add solutions, their extensive customer base and their standout reputation for superior customer service make them a perfect partner to help iBoardTouch continue to deliver strong growth. iBoardTouch solutions are constantly evolving to meet customers' needs and help them to engage easily with interactive touch technologies in a way that works for them. We look forward to working even more closely with Aptec to meet our respective customers' needs."

"We are excited to expand our partnership with iBoardTouch", said Bahaa Salah, Managing Director of Aptec. "Ingram Micro reseller partners and their customers will benefit from additional solutions to grow their businesses in education and corporate segments. Additionally, we gain new value add solutions in the interactive technology offered by iBoardTouch. This is truly a partnership where everyone wins."

The iBoardTouch solution has outstanding features that are highly needed in the corporate and education world, bringing easy to use, yet feature rich learning technology to end users.

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