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Ingram poised to further streamline EMEA back-office functions

American broadliner Ingram Micro is set to move more processes to its service centre in Sofia as its pan-EMEA back office reshuffle continues, according to EMEA executive vice president Mark Snider. Ought to Snider, the firm has been streamlining processes in its warehouses for some time, but is now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria. The distributor has hired a "Lean" European director and in-country staff responsible for improving office efficiency. "We have this balancing act where, at the same time, we have implemented 'Lean' which allows us to go through the processes we have and streamline them. We do that in the warehouses… but we are doing that in the offices now - we have hired a Lean leader for Europe… and we have hired Lean people in different countries. The idea is the back office processes will become more concerned, because in a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit us", said Snider. The total headcount at the Sofia centre, which provides back-office functions and standardised support across EMEA, has risen to more than 1,000 employees, a number which is likely to increase as the firm looks to streamline office functions across its EMEA territories.

"We have over 1,000 [people] now in Sofia. It works really well. There are some advantages to it, it is so close to the rest of Europe, it is inexpensive, it is a fast flight to get there or for them to come to European countries," Snider said. "It is less expensive than the local market and the advantages, as they do more of these back-end functions for Europe as time goes on, they start being able to streamline some of the processes that go there. They get better at doing these processes, so it is definitely part of the longer-term strategy to lay that out. What you can't do with automation, we find [do via] that group. We probably will grow the headcount in Sofia, but I think even more we are streamlining more functions at the same time."

In the past, consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment. "It seems to be so far that the roles evolve into more of these strategic roles so they are less administrative. There have been cuts here and there, but when you take a look at the overall population in some countries, they have morphed into [being] more strategic and coming more into the cloud area as that continues to grow. The commerce and fulfilment solution area is a real growing area for us, so that is growing as well from a headcount perspective", concludes Mark Snider (source: Channelnomics Europe).

ITWORX signs partnership with Ingram Micro

In a step to reinforce its global reach, IT service provider ITWORX announced its partnership with Ingram Micro Global as an official worldwide distributor of "ITWORX HUB", the Office 365 digital workplace for Microsoft Office 365 customers looking to foster employee engagement and boost productivity. Through this agreement, ITWORX brings its renowned Microsoft-powered SaaS productivity platform "ITWORX HUB" closer to all Office 365 customers worldwide. ITWORX HUB provides businesses with an intuitive, smart and personalized solution that serves as a one-stop shop for all corporate applications, boosting teamwork and collaboration anytime, anywhere and on any device.

Commenting on the partnership, Hafez Hamdy, CEO of ITWORX, said: "ITWORX HUB brings the power of the Microsoft Cloud to the fingertips of employees in an intuitive and engaging experience that they can access at work, home, or out in the field. We’re excited about our partnership with Ingram Micro, which aims at strengthening and expanding ITWORX HUB impact and global reach."

By extending the capabilities of Office 365, ITWORX HUB empowers employees to stay productive and engaged at all time by gathering all their needs in one tool. With intelligent features that boost productivity, ITWORX HUB makes employees' daily tasks just one click away; from getting to know company news to submitting vacation requests, reviewing subordinates' work, collaborating across-functions on corporate projects, issuing invoices to customers, or simply booking meeting rooms. Additionally, ITWORX HUB's intuitive, modern and friendly design makes communicating with team mates and accessing corporate resources an enjoyable and engaging experience for all employees, while Workspaces & Groups enable chat-like exchanges and ensures team resources such as documents, project plans, and performance dashboards are kept in one place. With its vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro's partnership with ITWORX will offer Ingram's web of partners around the world (in the EMEA, through its offices in Austria, Belgium, Egypt, France, Germany, Hungary, Italy, Lebanon, Morocco, the Netherlands, Norway, Oman, Pakistan, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates and the United Kingdom) a unique software that brings an added value to their customers.

Ingram Micro named global Symantec distribution partner

Building on its success in advanced IT security, broadliner Ingram Micro is now a key global distribution partner for Symantec and an authorized distributor for the network security portfolio Symantec gained through its acquisition of Blue Coat last August. "With Symantec and Ingram Micro as part of our partner ecosystem, we are empowered and enabled to deliver the advanced managed security services and solutions businesses need to confidently capitalize on the business-building benefits of cloud computing", said Pat Grillo, Chairman of the Board Atrion, an Ingram Micro channel partner.

Under the new scope, Ingram Micro will expand its reach from multi-regional to global, and support Symantec's Integrated Cyber Defense enterprise portfolio including endpoint, email, data loss prevention, data center, cloud security and secure web gateway solutions. Channel partners across several key regions including the Americas, Europe and Asia can now easily engage Ingram Micro to establish a new or expanded relationship with Symantec. Additionally, existing Ingram Micro / Symantec channel partners can expand their solutions portfolio and services reach to include complementary product lines and international customers.

"Serving as a key global distribution partner for Symantec and expanding our authorization is rewarding and an opportunity we worked hard to secure and will certainly capitalize on", said Thomas Bamrick, director, Global Vendor Engagement, Ingram Micro. "Our ability to out execute and add greater business value to Symantec's business is proven, and we are excited to build on our success and enable more channel partners worldwide to take advantage of all Symantec has to offer."

Together, Ingram Micro and Symantec offer channel partners the sales, marketing and technical support resources needed to speed the sales cycle and simplify success, while maximizing channel partner’s potential for profitable growth. "Symantec is committed to the channel and excited to have Ingram Micro as part of its go-to-market global business strategy as we secure the Cloud Generation", said Erick Foy, director of channel sales for North America for Symantec. "Our distribution partners are an essential part of our new channel program and together we will succeed."

PhishMe extends its partnership with Ingram Micro

After a first announcement covering the META region, human phishing defense editor PhishMe has expanded its partnership with broadliner Ingram Micro to the Netherlands. More countries in Europe are expected to be added in the coming weeks and months.

Scale Computing expands with Dupaco

Netherlands: hyperconvergence vendor Scale Computing has announced a partnership with security and software VAD Dupaco Distribution, an Ingram Micro company. With over 30 years of experience in the IT field, Dupaco will be reselling the HC3 hyper-convergence and virtualisation platform, enabling Scale Computing to expand its reach across Europe. Scale Computing's HC3 platform brings storage, servers, virtualisation and management together in a single system. With no virtualisation software to license and no external storage to buy, HC3 products lower out-of-pocket costs and simplify the infrastructure needed to keep applications running. As a VAD, Dupaco will have access to Scale's Partner Community Program, which offers VARs and MSPs marketing tools, training, enablement, support and sales incentives, helping them to drive the sale of hyperconverged HC3 solutions across the Netherlands.

"Our strategic partnership with Dupaco will expand the presence of hyper-convergence across Europe", said Johan Pellicaan, MD EMEA for Scale Computing. "This is an exciting move and is in line with our continued efforts to work with new partners and increase our momentum through the channel. The Netherlands is a key market, and in partnership with Dupaco, we have an experienced partner in the area of virtualisation, hyperconvergence, data protection, security and open source."

Eric Segers, VP Ingram Micro Benelux for Dupaco, commented: "Scale's hyperconverged platform is perfect for our customers looking to deploy a cost effective and highly available infrastructure. We are excited to join forces and look forward to working with Scale across the Netherlands in a strategic partnership."

Recent additions

Our directory is updated daily through information sent by vendors and distributors. Here are the latest updates :
ELEME Polska Sp. z o.o.
Poland - Specialist
Terra Solutions GmbH
Germany - Specialist
Gadget Access Sdn Bhd
Malaysia - Specialist
Atlantia Inc.
Canada - Specialist
Erikson Consumer, a division of JAM Industries Ltd
Canada - Specialist
Revo IT Consulting Ltd
Hong Kong - Specialist
Safari Distribution GmbH
Switzerland - Specialist
JabberKat Distribution Inc.
Canada - Specialist
Systema Srl
Italy - Specialist
Germany - Specialist


Ingram Micro Nederland BV, divisie Advanced Solutions

Ingram Micro Nederland BV, divisie Advanced Solutions
Papendorpseweg 95
NL-3528 BJ Utrecht
Phone : +31-302464001
Fax : +31-302465001
Website : https://nl.ingrammicro.eu/advanced-solutions/home


General manager : Mr Sven Groot
Sales manager : Mrs Joyce Hofman
Division director or manager : Mr André van Oosten
Division director or manager : Mr Brian Verburg


Creation year : 2011
KvK-inschrijfnummer : 30085572
VAT number : NL 0089-50-441 B01
Indirect turnover : 100%
National/regional/export split : 100/0/0
VAD : Networks and telecoms, security, storage
Main brands : APC by Schneider Electric, Cisco, HPE Networking, Veritas Technologies
Clients : Associations, dealers, IT consulting, system integrators and VARs, service providers, specialized and corporate resellers, telecom operators
Employees : 50 people


Accessories and connectivity
Cabling and connectivity
Allied Telesis, APC by Schneider Electric, Aruba Networks a HPE Company, Cisco, Cisco (Meraki), Dell, Dell Compellent, Dell EMC, Lantronix, Tyco (ADC Krone)
Infrastructure accessories, bays and racks
APC by Schneider Electric, Dell, Dell EMC, Dell Wyse, Fujitsu Technology Solutions, HPE, Lantronix, SonicWALL, Vertiv (Avocent)

Personal and home audio

Computers and peripherals
Cisco, Dell, Dell EMC, Fujitsu Technology Solutions, HPE
Thin computing
Dell Wyse, Quest Software
Fujitsu Technology Solutions, HPE

EDM (electronic document management)
EDM hardware
EDM software
NetApp, Nuance, Quest Software

Electric protection
Electrical protection
APC by Schneider Electric

Networks and telecoms
Network infrastructure
Allied Telesis, Aruba Networks a HPE Company, Barracuda Networks, Broadcom div. Symantec Enterprise (Blue Coat Systems), Cisco, Cisco (Meraki), CradlePoint, D-Link, Dell EMC, Dell Force10, HPE Networking, Lantronix, NetApp, Netgear, Poly, Quest Software, SonicWALL, Stormshield, ZyXEL
Voice- and video-over-IP hardware and software
BizSkype, Cisco, D-Link, Innovaphone, Jabra, Netgear, Poly

IT security
Aruba Networks a HPE Company, Barracuda Networks, Broadcom div. Symantec Enterprise, Broadcom div. Symantec Enterprise (Blue Coat Systems), Cisco, Cisco (OpenDNS), Cofense (PhishMe), D-Link, Dell EMC, HPE Security, iSheriff, IX Security, Kaspersky, McAfee, NetApp, Poly, Quest Software, SonicWALL, Stormshield, ZyXEL
Physical security
D-Link, Panasonic, ZyXEL

Services and cloud computing
Acronis, Adobe, AvePoint, Awingu, Barracuda Networks, BizSkype, Broadcom div. Symantec Enterprise, Broadcom div. Symantec Enterprise (Blue Coat Systems), Cisco (Meraki), Dell EMC, Dropbox, Emdyn, Eshgro, Espresso Gridpoint, Guardian360, Holmes, IBM SoftLayer, ITWORX, Kaspersky, McAfee, Microsoft, NetApp, NewDayAtWork (Workspace 365), Nomadesk, Quest Software, SonicWALL, StartReady, Stormshield, Videonor, Zix (DeliverySlip)
Aruba Networks a HPE Company, Barracuda Networks, Broadcom div. Symantec Enterprise (Blue Coat Systems), Cisco, Dell Compellent, Dell EMC, Dell Wyse, HPE, Kaspersky, NetApp, Poly, Quest Software, SonicWALL, Stormshield

Corporate software
Adobe, Cisco, Dell EMC, Erwin, JumpStart 365, Microsoft, NetApp, Quest Software
Development software
Quest Software
Office automation software
Operating systems

Storage infrastructure
Barracuda Networks, Dell Compellent, Dell EMC, HPE, NetApp
Storage servers
D-Link, Dell Compellent, Dell EMC, Fujitsu Technology Solutions, HPE, HPE (Nimble Storage), NetApp, Netgear, Whiptail
Storage software
Acronis, ArcServe, Dell EMC, MicroFocus (HPE Software), NetApp, Quest Software, Veritas Technologies

Storage supplies
Dell EMC


Recent additions

Our directory is updated daily through information sent by vendors and distributors. Here are the latest updates :
ELEME Polska Sp. z o.o. -  Poland - Specialist
Terra Solutions GmbH -  Germany - Specialist
Gadget Access Sdn Bhd -  Malaysia - Specialist
Atlantia Inc. -  Canada - Specialist
Erikson Consumer, a division of JAM Industries Ltd -  Canada - Specialist
Revo IT Consulting Ltd -  Hong Kong - Specialist
Safari Distribution GmbH -  Switzerland - Specialist
JabberKat Distribution Inc. -  Canada - Specialist
Systema Srl -  Italy - Specialist
HiFi EXTRA GmbH -  Germany - Specialist

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