American broadliner Ingram Micro is set to move more processes to its service centre in Sofia as its pan-EMEA back office reshuffle continues, according to EMEA executive vice president Mark Snider. Ought to Snider, the firm has been streamlining processes in its warehouses for some time, but is now putting more of a focus on speeding up office functions, which will in turn put more demand on its services centre in Sofia, Bulgaria. The distributor has hired a "Lean" European director and in-country staff responsible for improving office efficiency. "We have this balancing act where, at the same time, we have implemented 'Lean' which allows us to go through the processes we have and streamline them. We do that in the warehouses… but we are doing that in the offices now - we have hired a Lean leader for Europe… and we have hired Lean people in different countries. The idea is the back office processes will become more concerned, because in a lot of distribution you have complex processes coming from vendors and from the customers and we tend to try to fit them as opposed to forcing all of them to fit us", said Snider. The total headcount at the Sofia centre, which provides back-office functions and standardised support across EMEA, has risen to more than 1,000 employees, a number which is likely to increase as the firm looks to streamline office functions across its EMEA territories.
"We have over 1,000 [people] now in Sofia. It works really well. There are some advantages to it, it is so close to the rest of Europe, it is inexpensive, it is a fast flight to get there or for them to come to European countries," Snider said. "It is less expensive than the local market and the advantages, as they do more of these back-end functions for Europe as time goes on, they start being able to streamline some of the processes that go there. They get better at doing these processes, so it is definitely part of the longer-term strategy to lay that out. What you can't do with automation, we find [do via] that group. We probably will grow the headcount in Sofia, but I think even more we are streamlining more functions at the same time."
In the past, consolidating in-country support functions across Europe has meant Ingram has had to lay off regional staff. In 2014, the firm announced a restructure process which saw its Sofia centre expand at the potential expense of jobs. Snider said that the firm is instead concentrating on ramping up headcount in areas such as cloud and commerce and fulfilment. "It seems to be so far that the roles evolve into more of these strategic roles so they are less administrative. There have been cuts here and there, but when you take a look at the overall population in some countries, they have morphed into [being] more strategic and coming more into the cloud area as that continues to grow. The commerce and fulfilment solution area is a real growing area for us, so that is growing as well from a headcount perspective", concludes Mark Snider (source: Channelnomics Europe).
ITWORX signs partnership with Ingram Micro
In a step to reinforce its global reach, IT service provider ITWORX announced its partnership with Ingram Micro Global as an official worldwide distributor of "ITWORX HUB", the Office 365 digital workplace for Microsoft Office 365 customers looking to foster employee engagement and boost productivity. Through this agreement, ITWORX brings its renowned Microsoft-powered SaaS productivity platform "ITWORX HUB" closer to all Office 365 customers worldwide. ITWORX HUB provides businesses with an intuitive, smart and personalized solution that serves as a one-stop shop for all corporate applications, boosting teamwork and collaboration anytime, anywhere and on any device.
Commenting on the partnership, Hafez Hamdy, CEO of ITWORX, said: "ITWORX HUB brings the power of the Microsoft Cloud to the fingertips of employees in an intuitive and engaging experience that they can access at work, home, or out in the field. We’re excited about our partnership with Ingram Micro, which aims at strengthening and expanding ITWORX HUB impact and global reach."
By extending the capabilities of Office 365, ITWORX HUB empowers employees to stay productive and engaged at all time by gathering all their needs in one tool. With intelligent features that boost productivity, ITWORX HUB makes employees' daily tasks just one click away; from getting to know company news to submitting vacation requests, reviewing subordinates' work, collaborating across-functions on corporate projects, issuing invoices to customers, or simply booking meeting rooms. Additionally, ITWORX HUB's intuitive, modern and friendly design makes communicating with team mates and accessing corporate resources an enjoyable and engaging experience for all employees, while Workspaces & Groups enable chat-like exchanges and ensures team resources such as documents, project plans, and performance dashboards are kept in one place. With its vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro's partnership with ITWORX will offer Ingram's web of partners around the world (in the EMEA, through its offices in Austria, Belgium, Egypt, France, Germany, Hungary, Italy, Lebanon, Morocco, the Netherlands, Norway, Oman, Pakistan, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, the United Arab Emirates and the United Kingdom) a unique software that brings an added value to their customers.
Building on its success in advanced IT security, broadliner Ingram Micro is now a key global distribution partner for Symantec and an authorized distributor for the network security portfolio Symantec gained through its acquisition of Blue Coat last August. "With Symantec and Ingram Micro as part of our partner ecosystem, we are empowered and enabled to deliver the advanced managed security services and solutions businesses need to confidently capitalize on the business-building benefits of cloud computing", said Pat Grillo, Chairman of the Board Atrion, an Ingram Micro channel partner.
Under the new scope, Ingram Micro will expand its reach from multi-regional to global, and support Symantec's Integrated Cyber Defense enterprise portfolio including endpoint, email, data loss prevention, data center, cloud security and secure web gateway solutions. Channel partners across several key regions including the Americas, Europe and Asia can now easily engage Ingram Micro to establish a new or expanded relationship with Symantec. Additionally, existing Ingram Micro / Symantec channel partners can expand their solutions portfolio and services reach to include complementary product lines and international customers.
"Serving as a key global distribution partner for Symantec and expanding our authorization is rewarding and an opportunity we worked hard to secure and will certainly capitalize on", said Thomas Bamrick, director, Global Vendor Engagement, Ingram Micro. "Our ability to out execute and add greater business value to Symantec's business is proven, and we are excited to build on our success and enable more channel partners worldwide to take advantage of all Symantec has to offer."
Together, Ingram Micro and Symantec offer channel partners the sales, marketing and technical support resources needed to speed the sales cycle and simplify success, while maximizing channel partner’s potential for profitable growth. "Symantec is committed to the channel and excited to have Ingram Micro as part of its go-to-market global business strategy as we secure the Cloud Generation", said Erick Foy, director of channel sales for North America for Symantec. "Our distribution partners are an essential part of our new channel program and together we will succeed."
Broadliner Ingram Micro has unveiled a change of leadership in its pan-EMEA division. Mark Chlebek replaces Robert Beck as executive director of this division, managing relationships with pan-EMEA vendor partners. Beck will "gradually withdraw from the day-to-day business", before ending his 25 year career with the distributor. A 20-year company veteran, having joined Ingram in 1997, Chlebek takes responsibility for "purchasing and business management" for regional vendor partners managed by the distributor on a centralised basis. As part of the EMEA senior management team he reports to global group president of EMEA Mark Snider. "I'm excited to have Mark Chlebek coming into this strategic role. Mark brings with him years of EMEA-wide experience driving innovation and growth for our business. I am looking forward to working with him in his new capacity", Snider says. "I'd like to take this opportunity to thank Robert Beck for his many years of service and dedication to Ingram Micro. I'd also like to thank him for volunteering to help with a smooth transition, ensuring Ingram Micro business will continue without interruption to our vendor and customer partners." Chlebek is but one recent promotion in Ingram management. In February the distributor appointed Jacek Murawski as VP of EMEA vender engagement, with Günter Schiessl and Jordi Muñoz reporting into him in roles overseeing the management of partnerships with volume and value vendors respectively.
Broadliner Ingram Micro has strengthened and invested in its regional go-to-market team and capabilities in EMEA. In line with this strategic move, a number of changes have been made to Ingram Micro's EMEA vendor engagement team and the EMEA leadership team.
Jacek Murawski has been appointed to the new role of vice president, EMEA vendor engagement and joins the EMEA leadership team. Murawski most recently served as General Manager and VP EMEA for Odin Automation, a leading cloud provisioning management technology platform acquired by Ingram Micro in December 2015. Murawski brings experience from both the distributor and vendor side to his new role, as he previously served as general manager Microsoft Poland, general manager for Dell in Eastern Europe and senior VP, strategic industries, EMEA with SAP, as well as 9 years in EMEAR leadership roles at Cisco.
Furthermore, Günter Schiessl, who until recently led volume vendor management for Ingram Micro Germany, is also taking on a new role with the company. Schiessl, who will report to Murawski, is tasked with the new role of leading Ingram Micro's volume vendor engagement team in EMEA. Jordi Muñoz will also now report to Murawski in his new position leading Ingram Micro's value vendor engagement team in EMEA; he formerly served as the value business lead for Ingram Micro Spain. Both Schiessl and Muñoz bring a great depth of knowledge and experience with them to their new positions and are expected to further strengthen Ingram Micro’s well-established relationships with customers and vendors in the region.
Sabine Howest, Ingram Micro vice president global vendor engagement, commented: "each of these individuals is well-respected in our industry, having distinguished themselves as experts in their fields. We are extremely pleased to be strengthening and investing in our regional go-to-market team and capabilities in EMEA. In 2017, you will see Ingram Micro put our vendors' and resellers' needs at our core as we aggressively grow our market relevance. These changes reflect Ingram Micro’s commitment to play an ever-increasing leadership role in the EMEA market."
Alongside the aforementioned changes, Tasneem Baldiwala, formerly vendor engagement lead for EMEA, will move to a new role leading strategic planning and execution for the region, reporting to Ingram Micro executive vice president and president EMEA, Mark Snider, and remaining a member of the EMEA leadership team. Mark Chlebek, who formerly led the value vendor engagement team, has been promoted to executive director, EMEA development and also joins the EMEA leadership team. In their new roles, they will harness their experience and knowledge from working with vendor partners, further strengthening Ingram Micro's leadership team in EMEA.
Our directory is updated daily through information sent by vendors and distributors. Here are the latest updates :
Luckystar Computers (I) Pvt Ltd
India - Specialist
Netsafe Solutions Hravtska d.o.o.
Croatia - VAD
Netsafe Solutions Bulgaria e.o.o.d.
Bulgaria - VAD
Netsafe Solutions Srl
Romania - VAD
Arrow ECS Slovakia s r.o.
Slovakia - VAD
Share Distribuzione Srl
Italy - VAD
Ignition Technology Sub-Saharan Africa
South Africa - VAD
Ignition Technology ME
United Arab Emirates - VAD
Ignition Technology France
France - VAD
Kosmotech (KSM YuA TOV)
Ukraine - Specialist
Ingram Micro België, div. Advanced Solutions
Phone : +32-22549900
Website : http://www.ingrammicro.be
General manager :
Mr Christophe Defrance
Creation year : 1996
Numéro d'entreprise/Ondernemingsnummer : 0425.077.655
VAT number : BE 0425.077.655
Active resellers : 5000
Indirect turnover : 100%
National/regional/export split : 100/0/0
Export : Luxemburg
VAD : Networks and telecoms, security, software
Main brands : Broadcom Software (div. Symantec Enterprise), Cisco, Citrix, HPE, Microsoft
Clients : Dealers, IT consulting, system integrators and VARs, specialized and corporate resellers, xSP
Employees : 30 people
Accessories and connectivity
Cabling and connectivity
APC by Schneider Electric, Cisco, Cisco (Meraki), D-Link, Dell, Dell Compellent, Dell EMC, Extreme Networks, Extreme Networks (Enterasys), HPE Networking, Vertiv (Avocent), ZyXEL
Hardware test products
Cisco, D-Link, Ekahau, Extreme Networks (Enterasys), HPE Networking
Infrastructure accessories, bays and racks
APC by Schneider Electric, Cisco, D-Link, Dell, Dell EMC, Fujitsu Technology Solutions, Vertiv (Avocent), Vertiv (Liebert)
Computers and peripherals
Adapters and controllers
D-Link, Vertiv (Avocent)
Printing and scanning
Cisco, Dell, Dell EMC, Fujitsu Technology Solutions, HPE
Cisco, Dell Wyse, Fujitsu Technology Solutions, IGEL Technology
Dell, Fujitsu Technology Solutions, HPE
APC by Schneider Electric, Dell, HPE, Vertiv (Liebert)
Networks and telecoms
Barracuda Networks, Check Point Software, Cisco, Cisco (Meraki), CradlePoint an Ericsson company, D-Link, Dell EMC, Dell Force10, Ekahau, Extreme Networks, Extreme Networks (Enterasys), Fujitsu Technology Solutions, HP Inc. (Poly), HPE Networking, Ivanti (RES Software), McAfee, Microsoft, Vertiv (Avocent), ZyXEL
Voice- and video-over-IP hardware and software
Cisco, D-Link, Extreme Networks, Extreme Networks (Enterasys), HP Inc. (Poly), HPE Networking, Jabra, Zoom Video Communications, ZyXEL
Barracuda Networks, Broadcom Software (div. Symantec Enterprise), Check Point Software, Cisco, Cisco (OpenDNS), D-Link, Dell EMC, Extreme Networks (Enterasys), Fujitsu Technology Solutions, HP Inc. (Poly), HPE Security, Kaspersky, McAfee, Microsoft, ZyXEL
APC by Schneider Electric, D-Link, ZyXEL
Services and cloud computing
Awingu, Barracuda Networks, Check Point Software, Cisco, Cisco (Meraki), CloudBlue, Dell EMC, DocuSign, HPE, IBM SoftLayer, Kaspersky, McAfee, Microsoft, Nomadesk, SkyKick, TeamViewer, Zoom Video Communications, ZyXEL
APC by Schneider Electric, Barracuda Networks, Broadcom Software (div. Symantec Enterprise), Check Point Software, Cisco, D-Link, Dell, Dell Compellent, Dell EMC, Dell Wyse, Extreme Networks, Extreme Networks (Enterasys), Fujitsu Technology Solutions, HP Inc. (Poly), HPE, HPE Networking, HPE Security, IGEL Technology, Ivanti (RES Software), Kaspersky, McAfee, Vertiv (Avocent), Vertiv (Liebert), ZyXEL
Check Point Software, Cisco, Dell EMC, Fujitsu Technology Solutions, HPE Networking, Ivanti (RES Software), McAfee, Microsoft, TeamViewer
Fujitsu Technology Solutions, HPE
Barracuda Networks, Cisco, D-Link, Dell Compellent, Dell EMC, Fujitsu Technology Solutions, HPE
Cisco, D-Link, Dell Compellent, Dell EMC, Fujitsu Technology Solutions, HPE, HPE (Nimble Storage), HPE Networking, ZyXEL
ArcServe, Cisco, Dell EMC, Fujitsu Technology Solutions, McAfee, MicroFocus (HPE Software)
Value added services
After-sale consulting, audit, authorized training centre, business plan help, co-marketing funds, customer loyalty program, demo products, e-mailing, field sales staff, hardware installation, information newsletter, IT operating, lead generation, magazines, newsletters, on-site training, personalized help, pre-sale consulting, product catalog, product loan, project management help, sales help, seminar centre, system integration, telemarketing, training centre, transfer of skills, trial products
Our directory is updated daily through information sent by vendors and distributors. Here are the latest updates :
Luckystar Computers (I) Pvt Ltd - India - Specialist
Netsafe Solutions Hravtska d.o.o. - Croatia - VAD
Netsafe Solutions Bulgaria e.o.o.d. - Bulgaria - VAD
Netsafe Solutions Srl - Romania - VAD
Arrow ECS Slovakia s r.o. - Slovakia - VAD
Share Distribuzione Srl - Italy - VAD
Ignition Technology Sub-Saharan Africa - South Africa - VAD
Ignition Technology ME - United Arab Emirates - VAD
Ignition Technology France - France - VAD
Kosmotech (KSM YuA TOV) - Ukraine - Specialist
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